The world today is in the fast lane and everyone values their time. As such, both customers and businesses demand fast and accurate delivery of their orders. With the right food delivery software, your restaurant can make sure that your customers and employees are happy.
Many software programs are available on the market, but not all of them are created equal. The best delivery software for restaurants will save you time and money while making sure that your customers receive their orders quickly and accurately.
In this guide, we will take the time to evaluate the best delivery management system that you can use for your restaurant in Canada.
What is Deliver Management Software?
Delivery management software is a system that helps you to plan, optimize and automate your restaurant’s delivery operations. The software will take into account the specific needs of your restaurant, such as the number of orders, the size of your delivery area, traffic conditions and more.
With the help of this software, you can reduce the time it takes to deliver an order and make sure that your customers are always happy. This is an innovative system that makes delivery routing more efficient and can help you to save time and money.
By businesses choosing to invest in the right restaurant management system, they will enhance the customer experience. This is because when customers’ orders are delivered in a prompt and professional manner, it will result in repeat business.
How Delivery Management Systems Work
Before investing in a delivery management tool, it is imperative to understand how they work. Essentially, these systems take into account all of the necessary data to make an informed decision on the best route for your delivery driver.
This includes information such as:
- Address of the restaurant
- Address of the customer
- Type of food being delivered
- Size of the order
- The time it will take to prepare the food
- Estimated time of arrival
The software will also take into account traffic conditions and any other obstacles that may delay the delivery. With this information, the system can create the most efficient route for your driver.
With all these details in place, the delivery system makes it easier for your restaurant to give customers accurate delivery time estimates.
Why Use a Delivery Management System?
There are many reasons why your restaurant should use a delivery management system. The most important reason is that it can help you to save time and money. With an efficient system in place, you can be sure that your drivers are taking the shortest routes possible.
This means that they will be using less fuel and will be able to make more deliveries in a day. In addition, by streamlining your delivery operations, you can be sure that orders are always accurate. This reduces the number of customer complaints and helps to build your reputation.
Another important reason to use a management system is that it provides you with valuable data. With this data, you can see which areas are causing delays and make changes accordingly.
This information can be used to improve your operations and make sure that your customers are always happy.
Who Needs a Restaurant Order Management System?
Any restaurant that offers a delivery option can benefit from a management system. These systems are designed to save you time and money while making sure that your customers receive their orders quickly and accurately. Ultimately you are able to provide stand out service.
Whether you have a fine dining restaurant or run a fast-food delivery service, a management system can help you to improve your operations.
Some of the restaurants that can benefit from this type of software include:
- Pizza delivery restaurants
- Chinese food delivery restaurants
- Sushi delivery restaurants
- Italian food delivery restaurants
- Mexican food delivery restaurants
- Coffee Shops
- Grocery stores
- E-Commerce stores
- Logistics companies
If you are looking to improve your delivery operations, then a management system is the right choice for you. This will help manage your delivery agents seamlessly.
Benefits of Restaurant Delivery Management Software
When you have an ideal delivery software for your restaurant, there are many benefits that you stand to enjoy. Here are some of the key benefits of having the best restaurant order management system:
Fast and Accurate Deliveries
With powerful delivery management software, you can be sure of quick and accurate deliveries. The software takes into account all the necessary details to make an informed decision on the best route for your driver. This includes information such as the address of the restaurant, address of the customer, type of food being delivered, size of the order, and the time it will take to prepare the food.
Save Time and Money
An efficient delivery management system can help you to save time and money. With an efficient system in place, you can be sure that your drivers are taking the shortest routes possible. This means that they will be using less fuel and will be able to make more deliveries in a day. In addition, by streamlining your delivery business, you can be sure that orders are always accurate.
Data-Driven Decisions
Another important benefit of using a delivery management system is that it provides you with valuable data. With this data, you can see which areas are causing delays and make changes accordingly. This information can be used to improve your operations and make sure that your customers are always happy.
Improved Customer Satisfaction
When you have an efficient delivery management system in place, you can be sure of improved customer satisfaction. This is because orders will always be accurate and will be delivered on time with proof of delivery. In addition, with data-driven decisions, you can be sure that any problems causing delays will be quickly addressed.
Multi-Drop Delivery Routes
With a delivery management system, you can easily plan multi-drop delivery routes. This means that your drivers will be able to make multiple deliveries on a single route. This is an efficient way to make sure that all your deliveries are made on time.
Types of Delivery Management Software
When it comes to choosing delivery management software, there are a few different options to choose from. Here are some of the most popular types of software:
GPS Tracking Software
GPS tracking software is one of the most popular choices for restaurant delivery management. This type of software uses GPS technology to track the location of your drivers. This information can be used to plan the most efficient routes possible.
Online Ordering Software
Another popular type of software is online ordering software. This type of software allows customers to place orders online. Once the order is placed, it is sent directly to the restaurant. This type of software is often used in conjunction with GPS tracking software.
Mobile Ordering Software
Mobile ordering software is similar to online ordering software. However, instead of being accessed from a computer, it is accessed from a mobile device such as a smartphone or tablet. This type of software is becoming increasingly popular as more and more people are using mobile devices to access the internet.
POS Software
POS software is another popular type of delivery management software. This type of software is often used in conjunction with online ordering software. It allows you to keep track of your orders and payments from a single platform.
Scheduling Software
Scheduling software is often used to schedule deliveries. This type of software can be used to make sure that your drivers are always on time. It can also be used to track the progress of your deliveries.
Reporting Software
Reporting software is another important type of software for restaurant delivery management. This type of software allows you to generate reports on your deliveries. These reports can be used to improve your operations and make sure that your customers are always happy.
Top 5 Deliver Management Software
As you can imagine, there are tons of delivery software that restaurants can use. We have taken the time to explore and review hundreds of delivery management systems out there. Our team of experts has narrowed it down to the top 5 delivery systems for restaurants in Canada.
Deliverect
Deliverect is a platform that connects POS systems to Delivery Platforms seamlessly. This way you do not need 3 iPads to work with Uber Eats, Doordash and Deliveroo at the same time. It works as a Delivery platform, that connects with more than 150 POS systems. Very useful!
Tookan
If you are looking for ways to enhance your delivery services, Tookan is one of the best choices on the market. This tool helps with end-to-end route management. Tookan offers features such as GPS tracking, order management, and driver management.
Tookan is a great choice for small restaurants, with an in-house driver, who needs to make a few local deliveries each day. With Tookan, you can be sure that your deliveries will be made on time and without any errors.
Key Features
- Self-service portal
- GPS Tracking
- Order management
- Driver management
- Inventory control
- Routing
- Work order managment
Pros
- Tookan offers a self-service portal that makes it easy to manage your account.
- The GPS tracking feature is accurate and reliable.
- The order management system is simple and easy to use.
- Driver management is straightforward and efficient.
- Offers a 14-day trial
Cons
- Some users have reported that the customer service is not always responsive.
- The software can be expensive for some restaurants.
- Charges extra for route optimization
Pricing
Tookan offers a free 14-day trial. After the trial, plans start at $29 per month.
Revel Systems
Revel Systems is a POS system, with delivery management functionalities. The software is designed to help businesses streamline operations and improve customer satisfaction.
Revel Systems is a great choice for restaurants that want to offer delivery services but don’t want to invest in a separate delivery management system. The software is comprehensive and offers a wide range of features.
Key Features
- POS system
- Inventory management
- Customer management
- Delivery management
- Payment processing
- Analytics
- Revel Marketplace
Pros
- The software is comprehensive and offers a wide range of features.
- It comes with unlimited monthly deliveries
- It has an affiliated driver app for smartphones
Cons
- Revel is only limited to Revel POS
- Customer support is not entirely reliable
- Requires a 3-year contract
Pricing
The pricing starts at $99 per month, per terminal. However, there is a requirement to have at least 2 terminals.
GetSwift
Another ideal restaurant management system is GetSwift, which is designed for small businesses with courier services. This software makes it easy to manage delivery logistics. With GetSwift, you can track your drivers in real-time, automate dispatch, and optimize routes.
The tool standouts and offers everything that you would need to run a restaurant effectively. Automated dispatching is a lifesaver as it takes the guesswork out of managing deliveries.
Key Features:
- Real-time GPS order tracking
- Automated dispatch management
- Customer notifications
- Order management
- Driver tracking and management
- Fleet management
- Analytics
Pros
- Offers comprehensive cash tracking
- You will get a 30-day free trial
- Allows you to manage multiple couriers
- Integrates with Clover and Square restaurant POS systems
Cons
- Lacks one-on-one training
- Customer support unreliable
Pricing
One of the biggest advantages of GetSwift is straightforward pricing. After the 30-day free trial, you will pay 29 cents per delivery.
Route4Me
Route4Me is among the best route planning software on the market. The software makes it easy to plan and optimize routes for your drivers. Route4Me also offers features such as real-time tracking, ETA notifications, and driver management.
This software is an excellent choice for delivery-based businesses that have a large number of orders to deliver daily. Route4Me makes it easy to manage and monitor your drivers, so you can be sure that your deliveries are being made on time.
Key Features
- Route planning and optimization
- Real-time tracking
- ETA notifications
- Driver management
- Customer notifications
- Address book
Pros
- The software is easy to use and navigate.
- Offers a free 30-day trial
- Route simulation is a great feature
Cons
- The software can be expensive for some businesses.
- Some users have reported that the customer service is not always responsive.
Pricing
Route4Me offers a free 30-day trial. After the trial, plans start at $99 per month.
OnTime 360
OnTime 360 is a delivery management solution designed with features such as route optimization, real-time tracking, last-mile delivery and driver management. The software is designed to work on both iOS and Android devices.
One of the best features of OnTime 360 is that it offers integration with QuickBooks, which makes it easy to manage your finances. The software also offers a wide range of reports so that you can track your performance and make necessary changes.
Key Features:
- Map-based dispatches
- Offline functionality
- Cash on delivery
- Digital signatures
- Customer look-up
Pros
- Supports restaurants with multiple locations
- Offline synchronization
- Manages high-volume deliveries
Cons
- The user interface can be confusing for some users.
- Subscription offers limited deliveries
Pricing
The pricing starts at $39/mo for 2 users and you will need to pay $19 for additional users.
What to Look for in a Delivery Operations Management System
When you are looking for a delivery management system for your restaurant, there are certain features that you should look for.
Here are some of the things that you need to consider:
Ease of Use
The software should be extremely easy to use and navigate. It should have a user-friendly interface so that you can easily find the features that you need.
GPS Tracking
The software should offer GPS tracking so that you can track your drivers in real-time. This feature is essential for businesses that want to ensure that their deliveries are being made on time.
Driver Management
The software should offer driver management so that you can easily monitor your drivers. This feature is essential for businesses that want to ensure that their drivers are following the correct route.
Customer Notifications
The software should offer customer notifications so that your customers can be updated on the status of their orders. This feature is essential for businesses that want to provide a good customer experience.
Address Book
The software should offer an address book so that you can easily add and manage your customers’ addresses. This feature is essential for businesses that want to save time when managing their customers’ orders.
Reporting
The software should offer a wide range of reports so that you can track your performance and make necessary changes. This feature is essential for businesses that want to improve their food delivery business.
Pricing
The software should be affordable for your business. You should consider the features that you need and compare the prices of different delivery management systems.
Customer Support
The software should offer customer support so that you can get help when you need it. This feature is essential for businesses that want to ensure that they are using the software correctly.
Our Verdict
Delivery management systems are essential for restaurants that want to improve their delivery operation services. These systems offer features such as GPS tracking, driver management, last-mile delivery and customer notifications.
When you are looking for a delivery management system, you should consider the features that you need and the price. You should also make sure that the software offers customer support.
In our opinion, Tookan is among the best delivery management software for restaurants. The software offers a wide range of features at an affordable price.
What do you think? Do you agree with our verdict? Let us know in the comments below.
